Privacy Policy

Last Updated: July 9, 2026

Thola Indawo Agents ("we," "us," or "our") is committed to protecting the privacy of the estate agents and agencies ("you" or "your") who use our portal (agents.tholaindawo.co.za) ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We may collect personal information that can identify you, such as your name, email address, phone number, and business details, as well as verification documents when you register for an account or use our Service. This includes:

  • Personal Identification Information: Name, surname, email address, phone number, physical address, ID document copy.
  • Business Information: Company name, registration number, CIPC documents, business address, business phone number, VAT number, website URL.
  • Professional Information: Fidelity Fund Certificate details (number, expiry), tax clearance certificate, tax reference number.
  • Listing Information: Details and images of properties you upload.
  • Usage Data: Information about how you interact with the Service, such as IP address, browser type, pages visited, and timestamps.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our Service. This includes:

  • Creating and managing your agent account.
  • Verifying your identity and credentials as a registered estate agent/agency.
  • Displaying your property listings on the Thola Indawo platform.
  • Facilitating communication between you and potential tenants.
  • Processing subscription payments.
  • Sending you service-related communications, updates, and promotional materials (you can opt-out).
  • Analyzing usage trends to improve the Service.
  • Complying with legal obligations.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following situations:

  • With Potential Tenants: Your contact information (name, phone number, email) and business details may be shared with users who inquire about your listings.
  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing and data analytics, under strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights (POPIA)

In accordance with South Africa's Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, subject to legal and contractual restrictions.
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: